Refund & Cancellation Policy

You can cancel your Nelliosubscription at any time from your account settings. Cancellation stops future renewals; your plan stays active until the end of the period you’ve already paid for, then lapses. We don’t lock you into long notice periods.

• Free trial — cancel before it ends and you’re never charged.
• Monthly plans — payments are generally non-refundable once the billing period has started, but you keep access until it ends.
• Annual plans — if you cancel within 14 days of the initial annual charge and have not made substantial use of the service, contact us for a pro-rata or full refund at our discretion.

Nothing here affects any statutory rights you may have as a consumer. If you believe you were charged in error, email us and we’ll put it right.

When your client pays for a booking, that payment is between you and your client. Nellio provides the software and the payment link, but we are not a party to your booking and do not issue refunds for it.

You are responsible for setting and communicating your own refund, rescheduling and cancellation terms to your clients, and for issuing any such refunds via your payment processor. We recommend stating your terms clearly before a client pays.

Card disputes and chargebacks on client booking payments are handled through Stripe and are subject to Stripe’s processes. You remain responsible for evidencing and resolving disputes relating to services you provide to your clients.

Need help with a subscription charge? Email rehans.axis@gmail.com and we’ll get back to you.